Legal
Refund & cancellation policy
Donations are voluntary and generally final — but mistakes happen, and this is what we do about them.
Last updated September 2026
The principle
A donation is a gift, not a purchase, so there is nothing to return and donations are generally final. That said, we would rather correct a genuine mistake than keep money someone did not mean to give.
When we will refund
- Duplicate payments. The same amount charged twice by accident — we refund the extra.
- A clear error in the amount. ₹50,000 instead of ₹5,000, for example, if you tell us promptly.
- Unauthorised payments. Where a payment was made without the cardholder's knowledge and this is established with the payment gateway or the bank.
- A technical failure. Money debited but the donation not recorded on our side.
Time limit
Please tell us within 7 days of the transaction. After that, funds have usually been committed to books, repairs or deliveries and cannot be recovered, though we will still look at what happened.
How to ask
Contact us through the contact page or on WhatsApp with:
- The payment reference from your acknowledgement email.
- The date and the amount.
- What went wrong.
What happens then
- We acknowledge your request within 2 working days.
- We check it against our records and, if needed, with the payment gateway.
- We tell you the outcome within 7 working days, with our reasoning if the answer is no.
- An approved refund is returned to the original payment method. Banks typically take a further 5 to 10 working days to show it.
Recurring donations
Where a recurring donation is offered, you can cancel it at any time by telling us. Cancellation stops future payments; it does not refund payments already made, unless one of the circumstances above applies.
Donations in kind
Books, devices and other goods cannot be returned once we have received and processed them, because they will usually already be with a child. If you change your mind before collection, tell us and we will cancel the pickup — no explanation needed.
Cancelling before payment
Closing the payment window before completing a payment cancels it. No money is taken and nothing further is needed from you.
Chargebacks
If you raise a dispute with your bank, please tell us as well. It is almost always faster for both of us to resolve it directly.
Contact
Reado Book Social Foundation, Shop No. 3, Building A, J.K. Park, Meetha Nagar, Sr. No. 43/1/A, Kondhwa Khurd, Pune, Maharashtra 411048. CIN U85300PN2020NPL188994.